Privacy Statement
At www.synfutures.com, we collect and manage user data according to the following Privacy Statement.
This Privacy Statement sets out the basis on which any Personal Information we collect from you (“you”, “your”, or “customer”), or that you provide to us, will be processed by us. By “Personal Information”, we mean any information which, either alone or in combination with other data, enables you to be directly or indirectly identified, for example your email address, IP address or device ID.
Please read the following carefully to understand what Personal Information we collect, how it is used and the ways it can be shared by us.
1. What Personal Information do we collect about you, why and on which legal basis?
We collect information you provide directly to us.
In particular:
• We collect your email address for you to subscribe to our newsletter and receive our communications.
• We do so on the basis of your consent.We might also collect your contact information, including your name and any information you choose to provide if you request customer support or otherwise communicate with us. We do so when you reach out to us by email or if you use our chatbot service. We do so as it is necessary to provide our services to you.We also collect:
• Public Ethereum addresses to identify a user’s journey through our Interface. We group and analyze these user journeys collectively in order to provide adequate security for our users and to improve our overall App user experience. We do so because we believe we have a legitimate interest in understanding how our site is used and in keeping it secure.
• Information about you or your device when you visit our website or when we send you an email. This information may be considered to be Personal Information either in itself or when combined with other information about You. This includes technical information, including the Internet protocol (IP) address used to connect your device to the Internet and browser type and version, as well as information about your visit, including the dates and times You use our website, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), etc. or information on whether you open an email. We use cookies and other tracking technologies to do so. You can learn more about such technologies by reading our Cookies Notice.
In some cases, we collect and process the Personal Information mentioned above on the basis of our legitimate interest. In particular, we do so for the following purposes: administering the website, system administration and detection of usage patterns, detection for troubleshooting purposes.
2. Do we share your Personal Information?
As necessary, we will share your Personal Information with:
• Members of our group.
• Our service providers, to the extent necessary to supply the Services to you.
We also disclose your Personal Information to third parties:
• If we or substantially all of our assets are acquired by a third party, in which case Personal Information held by it about its customers will be one of the transferred assets.
• If we are under a duty to disclose or share your Personal Information in order to comply with any legal obligation; or to protect the rights, property, or safety of us, our clients, or others, including to defend ourselves from legal claims.
• If we believe it's needed to detect, prevent or address fraud, security or technical issues.
3. Do we transfer your Personal Information?
When we transfer Personal Information outside of the European Economic Area, we take steps to ensure we comply with the applicable data protection framework. Please reach out to us if you have any questions.
4. For how long do we keep your Personal Information?
We have data retention and deletion policies designed to retain Personal Information for no longer than necessary for the purposes set out herein or as otherwise required to meet legal or business needs.
5. How do we secure your Personal Information?
We are committed to protecting your privacy. Internally, only people with a business need to know Personal Information, or whose duties reasonably require access to it, are granted access to customers’ Personal Information. Such individuals will only process your Personal Information on our instructions and are subject to a duty of confidentiality. We audit our personnel’ compliance regularly.
We employ industry standard techniques and have put in place procedures to deal with any actual or suspected data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We take reasonable steps to protect personally identifiable information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. But, you should keep in mind that no Internet transmission is ever completely secure or error-free. In particular, email sent to or from the Sites may not be secure.
6. What are your rights?
All Customers. You may access, verify, request the deletion of your Personal Information held by us and, where consent is the legal basis for processing of your Personal Information and subject to any legal or contractual restrictions, withdraw your consent, in each case, by a written request to us at info@synfutures.com. Our electronic marketing communications also contain opt-out mechanism and options to update your contact information or change your preferences at any time. We will do our best to honor your request promptly. For cookies, this is done by setting up the cookie’s preferences. Please visit our Cookies Policy https://www.synfutures.com/cookies.
European Economic Area Customers. You have a number of rights in relation to how we process your Personal Information. You may exercise these rights by contacting us (see details below). These include the right to:
• Access the Personal Information that we may hold about you;
• Rectify any inaccurate Personal Information that we may hold about you;
• Have your Personal Information erased in certain circumstances, for example, where it is no longer necessary for us to process your Personal Information to fulfill our processing purposes; or where you have exercised your right to object to the processing;
• Restrict the processing of your Personal Information where, for example, the information is inaccurate or it is no longer necessary for us to process such information or where you have exercised your right to object to our processing;
• Object to the processing of your Personal Information which may be exercised in certain circumstances, for example, where we are processing your Personal Information for direct marketing purposes, or where your own legitimate interests outweigh ours;
• Have your Personal Information ported to a new service provider if you no longer wish to use the Services. You may exercise these rights by contacting us (see details below);
• When we rely on your consent to process Personal Information, you have the right to withdraw your consent at any time. [For cookies, this is done by setting up the cookie’s preferences. Please visit our Cookies Notice https://www.synfutures.com/cookies. For newsletters, you can do so by clicking on the unsubscribe link at the bottom of our emails.
• Lodge a complaint with a supervisory authority.
7. Changes to the Privacy Statement
We may amend this Privacy Statement from time to time. Use of information we collect now is subject to the Privacy Statement in effect at the time such information is used.
If we make major changes in the way we collect or use information, we will notify you by posting an announcement on the Website or sending you an email.
8. How can you contact us?
info@synfutures.com
Version 2
December 2021
